If we don’t receive a response and refund, we will never return to the Excalibur. If you’re wondering which tower is better at Excalibur the Royal Tower or the Resort Tower we’ll help compare these two to find out. We emailed guest relations on Thursday and have yet to receive a response. Excalibur Hotel & Casino offers medieval-themed rooms with modern amenities, a massive casino, great entertainment like the Tournament of Kings, a large pool complex, and tasty dining options. We honestly feel that the full cost or our two day stay should be fully refunded. Certainly not what one would expect staying at a big MGM hotel on the Vegas strip. So, after thinking about the whole experience, having to deal with dog feces in a hotel room was simply unacceptable. We then decided to contact Guest Services and representative Nancy helped us by waiving the $79 resort fee to replace the cost of the shoes, which we were grateful for, but the amount barely covered the cost of the shoes. We immediately went back to our room to attempt cleaning her shoes, which was extremely gross and disgusting.
An employee witnessed the whole incident, and apologized, but offered no resolution.
Located 2.8 mi (4.5 km) from the airport, Excalibur Hotel & Casino features a casino and puts you only a five-minute drive from Casino at Luxor Las Vegas. Premium bedding, in-room safe, iron/ironing board, free cots/infant beds 4. This happened across the sports bar nearby Johnny Rockets. View all photos for Resort Tower King Room. While walking in the lobby looking for a place to eat, my wife stepped and slipped on dog feces.
We just checked on Thursday 11/16 and stayed in room 7108 until Saturday 11/18.
